At Top Deal Hive, we prioritize customer satisfaction. Please read our policy carefully regarding returns and exchanges:
- Instant Reporting Required
If you receive a damaged, defective, or incorrect product, you must report it to us immediately upon receiving the parcel. Claims made after 24 hours of delivery may not be entertained. - Mandatory Unboxing Video
To process any complaint, a clear unboxing video is mandatory. You must record a video while opening the parcel for the first time. This helps us verify the condition of the item as it was delivered. - Conditions for Returns
The product must be unused and in its original packaging.
All tags, accessories, and manuals must be included. - How to Reach Us
Contact us via WhatsApp at 03225066980 with your Order ID and the unboxing video. Our team will review your case and offer a replacement or a refund accordingly.